Returns & Exchanges

We want you to be completely obsessed with your Betsey Johnson purchase, but if something isn't quite right, we accept returns of unworn, unwashed merchandise with original tags attached within 30 days of delivery.

1

Start Your Return

Visit our online returns portal with your order number and zip code to initiate your request and print a prepaid shipping label.

2

Pack It Up

Securely pack your items in the original packaging if possible, ensuring all original tags and protective liners are still intact.

3

Ship It Back

Drop off your package at any authorized carrier location using the provided prepaid label; a small return shipping fee will be deducted from your refund.

4

Receive Your Refund

Once our warehouse receives and inspects your return, please allow 7-10 business days for the credit to appear on your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing