Frequently Asked Questions

Everything you need to know about your Betsey Johnson shopping experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your shipment's progress.

What is your return policy?

We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of purchase. Please note that certain items, such as earrings and final sale products, are non-returnable.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I know what size to order?

We provide a detailed size guide on every product page to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for the best comfort.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

How should I care for my Betsey Johnson products?

To keep your items looking fabulous, we recommend following the specific care instructions found on the garment's inner label. For handbags and jewelry, avoid contact with harsh chemicals and store them in a cool, dry place.